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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Malick

June 30, 2025

5  out of  5
rating by Chris Malick
"My experience was very good, help me with everything I needed."
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Longs P

June 27, 2025

5  out of  5
rating by Longs P
"Sharon and all the staff at this office are friendly, professional, and they go above and beyond to assist. Thank you Sharon for helping me today on such short notice. I've always had State Farm and always will. Your excellent customer service is appreciated!!"
We responded:
"Thank you for your wonderful feedback! We truly appreciate your loyalty and look forward to serving you for many years to come!"
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tom sears

June 20, 2025

5  out of  5
rating by tom sears
"Ms Sharon was the bomb 💣 the ultimate professional in every way. Thank you Ms Sharon for your patience with me. And your utmost charming self !! Thank you to State Farm 🚜 🙏"
We responded:
"Thank you for your amazing review! We’re so glad Sharon provided you with exceptional service. Your kind words mean a lot to us at Kim Smith State Farm! If you need anything else, just let us know! 😊"
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Delaney R

June 19, 2025

5  out of  5
rating by Delaney R
"Sharon is so helpful!!"
We responded:
"We're thrilled to hear you had a wonderful experience! Sharon truly goes above and beyond in her efforts. Thank you for taking the time to share your thoughts!"
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Paytin Lalonde

June 14, 2025

5  out of  5
rating by Paytin Lalonde
"Rebecca is always so helpful!! Thank you!"
We responded:
"Thanks for the great feedback! We're thrilled to hear that Rebecca has been able to assist you. We appreciate your support! 😊 "
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David Reed

June 12, 2025

5  out of  5
rating by David Reed
"We switched our home and auto insurance this month to State Farm. We worked with Sharon to explore options of coverage and to set everything up at rates that are better than what we had been paying from AAA and Auto-Owners. She made it easy, and answered our questions with skill, patience, and kindness. In talking through various discount strategies, we also decided to take the online AARP safe driving course this month as well. I would gladly recommend this agency."
We responded:
"Thank you for your lovely review! We're thrilled Sharon could help you find great coverage and rates. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. If you have any more questions or need assistance, please don’t hesitate to reach out!"
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Sandra Delano

June 10, 2025

5  out of  5
rating by Sandra Delano
"Rebecca is always helpful, friendly yet professional and a pleasure to work with."
We responded:
"Thank you for your kind words! We're thrilled to hear that Rebecca has been such a positive part of your experience. We appreciate your support! "
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Marcie Sirbaugh

May 20, 2025

5  out of  5
rating by Marcie Sirbaugh
"Excellent service, and response from Rebecca during a time sensitive matter!!"
We responded:
"Thank you for your kind words! We're thrilled Rebecca could help you promptly. If you need anything else, feel free to reach out!"
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Linda Lunzer

March 28, 2025

5  out of  5
rating by Linda Lunzer
"Wonderful people to work with in all handling of insurance needs!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience working with our team. It’s always our goal to provide excellent service and support for all your insurance needs."
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john evans

February 27, 2025

5  out of  5
rating by john evans
"always there to answer any questions and take care of any issues. have been with this agent's office for a long time and everyone is very helpful."
We responded:
"Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It's our goal to provide excellent service and support, and it's great to know that we’ve been able to assist you effectively over the years. If you ever have more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your loyalty!"
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Tracy Reitnauer

February 2, 2025

5  out of  5
rating by Tracy Reitnauer
"Rebecca was great to communicate with. She is very knowledgeable and thorough."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Rebecca provided you with great communication and showcased her knowledge. We strive to ensure our team delivers exceptional service, and it's fantastic to know that Rebecca met your expectations. If you need assistance in the future, feel free to reach out!"
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Brittani Mason

December 4, 2024

1  out of  5
rating by Brittani Mason
"My experience has been an absolute nightmare! I needed a sr22 to be able to reinstate My license. I called state farm and purchased a policy, telling the agent I had lost My license due to no insurance etc. After dmv didn't receive notice of the sr22 I called them back only to be told they can't do a sr22 for new clients. Ok fine no worries, the policy was canceled within an hour of purchasing. A week later and I still have not received my refund! I have sent several emails with NO response. However, i did receive a phone call back, the woman tried to tell me i wasn't clear with the policy I needed, bs. Then went on to tell me the policy (that I canceled) needed to be declined BEFORE they could start the refund process. First and foremost how can you decline something I canceled, and Secondly it should not take over a week to refund the money from the canceled policy. She was quite rude IMO and offered no resolution other than I must wait. Do not recommend"
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amr dagher

November 26, 2024

5  out of  5
rating by amr dagher
"I recently switched my insurance to this company, and I couldn't be happier with the experience. Rebecca Gregory was incredibly understanding and went above and beyond to help me. She explained everything clearly, offered me a great price for my insurance, and took the time to adjust everything to suit my needs perfectly. I highly recommend them!"
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James McNeil

November 7, 2024

5  out of  5
rating by James McNeil
"Fantastic service. Sharon is very customer oriented."
We responded:
"Thank you for your review. "
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Renee Wotring

October 24, 2024

5  out of  5
rating by Renee Wotring
"Absolutely love Sharon! She’s such an amazing understanding person who is the true definition of going above the board with customer service!"
We responded:
"Thank you for your review."
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Nell Kushlak

October 21, 2024

5  out of  5
rating by Nell Kushlak
"I had to file a storm related claim for damage to my home under my homeowners insurance the weekend of Labor Day. I will be honest and say that corporate State Farm really messed up my case. I understand they are busy, but they really were underresponsible both on the phone and through email in October 2024. When my contractor was expressing concern about this to move the job forward, I worked with Melissa through this local office, and she was invaluable in getting answers and solutions every single day every single step of the way! I cannot recommend her enough! She helped this job move ahead when corporate really dropped the ball."
We responded:
"Thank You for your review "
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Cherae Yates

September 11, 2024

5  out of  5
rating by Cherae Yates
"Sharon is great excellent customer service!!!"
We responded:
"Thank you for your review. "
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Cassie Johnson

August 30, 2024

5  out of  5
rating by Cassie Johnson
"Thanks for your assistant Sharon!"
We responded:
"Thank you for your feed back. We greatly appreciate your business. "
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Patty Sine

July 25, 2024

5  out of  5
rating by Patty Sine
"I spoke with Rebecca today and she was very helpful. She was a delight for sure. This is the kind of person that you hope will answer a call when need help! Thanks so much."
We responded:
"Thank you for your review! "
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Nats Blessed

June 21, 2024

5  out of  5
rating by Nats Blessed
"I love State farm! I was a little upset because I got another car and I had a two-car policy but then I wanted to stop the two-car policy but everybody was so respectful at the office on Weems Lane in Winchester Virginia and they help me and they got it done! And I just wanted to give them five stars!! #like a good neighbor State farm is there"
We responded:
"Thank you for your review! "
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Rey Santos

June 19, 2024

5  out of  5
rating by Rey Santos
"Sharon did a great job making sure, I got what I needed."
We responded:
"Thank You for your review! "
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John Messick

June 15, 2024

5  out of  5
rating by John Messick
"Melissa is one of the most helpful individuals you will ever meet. She goes above and beyond to make sure you have the best customer service. She has a great personality. She makes you feel like you are sitting with a friend whom you laugh with. It doesn't seem like you are conducting business transactions. Not everyone can enjoy Melissa's expertise, however, all the ladies are just as helpful, they are there to help and make sure you are taken care of and happy with the experience. Like a good neighbor, State Farm is there!"
We responded:
"Thank you Mr Messick for your review. "
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Linda Miller

June 14, 2024

5  out of  5
rating by Linda Miller
"Sharon at KIM SMITH STATE FARM INSURANCE CO. was very helpful. She got back to me right away and answered my questions thoroughly. Thank you !"
We responded:
"Thank you for your review. "
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Johnny Burr

June 6, 2024

5  out of  5
rating by Johnny Burr
"Plane and simply, straight to the point."
We responded:
"Thank you for your review. "
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Page Adams

May 24, 2024

5  out of  5
rating by Page Adams
"Sharon was a delight! She was personable and knowledgeable about the personal property insurance I needed. I've been with State Farm for my motor vehicles all of my adult life and would never think about changing insurance companies."
We responded:
"Thank you so much for your review. So glad that Sharon was able to help with this. "