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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nell Kushlak

Nell Kushlak

October 21, 2024

5  out of  5
rating by Nell Kushlak
"I had to file a storm related claim for damage to my home under my homeowners insurance the weekend of Labor Day. I will be honest and say that corporate State Farm really messed up my case. I understand they are busy, but they really were underresponsible both on the phone and through email in October 2024. When my contractor was expressing concern about this to move the job forward, I worked with Melissa through this local office, and she was invaluable in getting answers and solutions every single day every single step of the way! I cannot recommend her enough! She helped this job move ahead when corporate really dropped the ball."
We responded:
"Thank You for your review "
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Cherae Yates

September 11, 2024

5  out of  5
rating by Cherae Yates
"Sharon is great excellent customer service!!!"
We responded:
"Thank you for your review. "
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Cassie Johnson

August 30, 2024

5  out of  5
rating by Cassie Johnson
"Thanks for your assistant Sharon!"
We responded:
"Thank you for your feed back. We greatly appreciate your business. "
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Patty Sine

July 25, 2024

5  out of  5
rating by Patty Sine
"I spoke with Rebecca today and she was very helpful. She was a delight for sure. This is the kind of person that you hope will answer a call when need help! Thanks so much."
We responded:
"Thank you for your review! "
Profile photo of Nats Blessed

Nats Blessed

June 21, 2024

5  out of  5
rating by Nats Blessed
"I love State farm! I was a little upset because I got another car and I had a two-car policy but then I wanted to stop the two-car policy but everybody was so respectful at the office on Weems Lane in Winchester Virginia and they help me and they got it done! And I just wanted to give them five stars!! #like a good neighbor State farm is there"
We responded:
"Thank you for your review! "
Profile photo of Rey Santos

Rey Santos

June 19, 2024

5  out of  5
rating by Rey Santos
"Sharon did a great job making sure, I got what I needed."
We responded:
"Thank You for your review! "
Profile photo of John Messick

John Messick

June 15, 2024

5  out of  5
rating by John Messick
"Melissa is one of the most helpful individuals you will ever meet. She goes above and beyond to make sure you have the best customer service. She has a great personality. She makes you feel like you are sitting with a friend whom you laugh with. It doesn't seem like you are conducting business transactions. Not everyone can enjoy Melissa's expertise, however, all the ladies are just as helpful, they are there to help and make sure you are taken care of and happy with the experience. Like a good neighbor, State Farm is there!"
We responded:
"Thank you Mr Messick for your review. "
Profile photo of Linda Miller

Linda Miller

June 14, 2024

5  out of  5
rating by Linda Miller
"Sharon at KIM SMITH STATE FARM INSURANCE CO. was very helpful. She got back to me right away and answered my questions thoroughly. Thank you !"
We responded:
"Thank you for your review. "
Profile photo of Johnny Burr

Johnny Burr

June 6, 2024

5  out of  5
rating by Johnny Burr
"Plane and simply, straight to the point."
We responded:
"Thank you for your review. "
Profile photo of Page Adams

Page Adams

May 24, 2024

5  out of  5
rating by Page Adams
"Sharon was a delight! She was personable and knowledgeable about the personal property insurance I needed. I've been with State Farm for my motor vehicles all of my adult life and would never think about changing insurance companies."
We responded:
"Thank you so much for your review. So glad that Sharon was able to help with this. "
Profile photo of Peggy Wampler

Peggy Wampler

April 24, 2024

5  out of  5
rating by Peggy Wampler
"Today I talked to Rebecca Gregory to insure my new car and cancel coverage on the old one. As I have come to expect from those who I have contacted at the agency, Rebecca was very pleasant and extremely helpful! I really appreciate the fact that I am comfortable in contacting the staff, no matter what I need! Thanks to all the staff of Kim Smith State Farm Insurance!"
We responded:
"Thank You for your review. So glad that Rebecca was able to help. We appreciate your business. "
Profile photo of Denise Pratt

Denise Pratt

April 15, 2024

5  out of  5
rating by Denise Pratt
"Sharon was great when I stopped in last week to add a car to our insurance. She was very professional, knowledgeable and kind! It was a very simple and quick process. It was a great experience as always at State Farm. Thanks Sharon for all your help!!!"
We responded:
"Thank you for your review. So glad that Sharon was able to take care of it promptly. "
Profile photo of Sharon Holbrook

Sharon Holbrook

March 21, 2024

5  out of  5
rating by Sharon Holbrook
"The people in this office are most helpful and in a timely manner."
We responded:
"Thank you so much for your review. "
Profile photo of David Wesner

David Wesner

March 13, 2024

5  out of  5
rating by David Wesner
"Sharon from State Farm provided all requested information that I requested in a timely and professional manner, A1 Service Thank You"
We responded:
"Thank you for your review. "
Profile photo of Peggy Wampler

Peggy Wampler

March 11, 2024

5  out of  5
rating by Peggy Wampler
"Anytime I call Ken Smith State Farm, the staff is extremely helpful and friendly. Today, I spoke to Sharon and she was fantastic, as I have come to expect when I call. Thank you to all of you!"
We responded:
"Thank you for your review. "
Profile photo of Robin St Amant

Robin St Amant

March 7, 2024

5  out of  5
rating by Robin St Amant
"Sharon was very helpful and friendly in assisting me with my policy questions."
We responded:
"Thank you for your review. "
Profile photo of Robin Burr

Robin Burr

March 5, 2024

5  out of  5
rating by Robin Burr
"Recently Sharon Shifflett helped me with questions regarding my Life Insurance policy as I approach the age of 70. She got me the help I needed to understand the difference between The Guaranteed Issue Final Expense policy and and continuing a Whole Life policy. I appreciate the representatives knowledge as well as the patience they had in their explanations."
We responded:
"Thank you for your review. So glad Sharon was able to help with this. "
Profile photo of Ken Conner (OFC RACING)

Ken Conner (OFC RACING)

February 28, 2024

5  out of  5
rating by Ken Conner (OFC RACING)
"Great service and people ..going on nearly 40 years!!"
We responded:
"Thank you for your business we really appreciate it. "
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Jeep Lisk

February 28, 2024

5  out of  5
rating by Jeep Lisk
"Was quick easy and friendly service"
We responded:
"Thank you for your review."
Profile photo of Jeremy Beavin

Jeremy Beavin

February 26, 2024

5  out of  5
rating by Jeremy Beavin
"I was recently shopping for new insurance, called around for quotes at a few different places and chose Kim Smith's State Farm. Melissa was great, explained everything and actually made me realize I was under insured. I have to say, If you need insurance make sure you call Kim Smith and ask for Melissa."
We responded:
"Jeremy- Thank you for your review. So glad Melissa was able to get you properly insured. Thank you for choosing the Kim Smith Agency. "
Profile photo of Dennis Quinn

Dennis Quinn

February 23, 2024

5  out of  5
rating by Dennis Quinn
"Melissa was really helpful and patient in helping me determine how to adjust my homeowners policy. She broke down the adjustments, provided me with $ impacts and ensured I was satisfied. Thanks!"
We responded:
"Dennis- Thank you for your business. Glad Melissa was able to help with the homeowners' adjustments making sure that you fully understood your policy details. "
Profile photo of Sandy Sperry

Sandy Sperry

February 22, 2024

5  out of  5
rating by Sandy Sperry
"Meet With Rebecca Gregory today to discuss Insurance options. Professional and explained everything clearly and directly to me. Thanks for your help"
We responded:
"Sandy- Thank you for trusting us with your insurance needs and any questions you may have. "
Profile photo of Kyle Kerns

Kyle Kerns

February 21, 2024

5  out of  5
rating by Kyle Kerns
"Recently switched my auto and home insurance from Nationwide to Kim Smith State Farm. Called around to a few places before calling Melissa at the Kim Smith group and couldn't be more pleased. Very reasonable rates and excellent service. Has been very helpful with all my questions and gets back with me very promptly both via phone and email. Couldn't recommend a better place to deal with. Also wanted to shout out to State Farm for not discriminating against certain dog breeds. Most places would not insure my home due to having a Staffordshire Terrier however its not even a question they ask and when I brought it up I was told that was absolutely not an issue."
We responded:
"Kyle Thank you for trusting us with your insurance needs. We look forward to working with you. "
Profile photo of Ian Yerkie

Ian Yerkie

February 19, 2024

5  out of  5
rating by Ian Yerkie
"I recently moved to Kims office and I must say that Melissa went above and beyond to help me with my move and my policies. I high recommend Kim Smith and Melissa."
We responded:
"Ian- Thank you for your business and I am so glad that Melissa was able to help get your policies switched smoothly and effortless. "
Profile photo of Chantal Aeschbach-Powell

Chantal Aeschbach-Powell

February 19, 2024

5  out of  5
rating by Chantal Aeschbach-Powell
"Sharon Shifflett with Kim Smith's office made the process of changing offices and adding my sons & car SUPER easy! If you're looking for great customer service, look no further."
We responded:
"Chantal- Thank you for your business. I am so glad that Sharon was able to make this a smooth transition for you. "