State Farm® Insurance Agent Kim Smith

"Rebecca was outstanding at her customer service. She took time to help me figure out the best plan for my family."

"My experience was very good, help me with everything I needed."

"Sharon and all the staff at this office are friendly, professional, and they go above and beyond to assist. Thank you Sharon for helping me today on such short notice. I've always had State Farm and always will. Your excellent customer service is appreciated!!"

"Ms Sharon was the bomb 💣 the ultimate professional in every way. Thank you Ms Sharon for your patience with me. And your utmost charming self !! Thank you to State Farm 🚜 🙏"

"Sharon is so helpful!!"

"Rebecca is always so helpful!! Thank you!"

"We switched our home and auto insurance this month to State Farm. We worked with Sharon to explore options of coverage and to set everything up at rates that are better than what we had been paying from AAA and Auto-Owners. She made it easy, and answered our questions with skill, patience, and kindness. In talking through various discount strategies, we also decided to take the online AARP safe driving course this month as well. I would gladly recommend this agency."

"Rebecca is always helpful, friendly yet professional and a pleasure to work with."

"Excellent service, and response from Rebecca during a time sensitive matter!!"

"Wonderful people to work with in all handling of insurance needs!"

"always there to answer any questions and take care of any issues. have been with this agent's office for a long time and everyone is very helpful."

"Rebecca was great to communicate with. She is very knowledgeable and thorough."

"My experience has been an absolute nightmare! I needed a sr22 to be able to reinstate My license. I called state farm and purchased a policy, telling the agent I had lost My license due to no insurance etc. After dmv didn't receive notice of the sr22 I called them back only to be told they can't do a sr22 for new clients. Ok fine no worries, the policy was canceled within an hour of purchasing. A week later and I still have not received my refund! I have sent several emails with NO response. However, i did receive a phone call back, the woman tried to tell me i wasn't clear with the policy I needed, bs. Then went on to tell me the policy (that I canceled) needed to be declined BEFORE they could start the refund process. First and foremost how can you decline something I canceled, and Secondly it should not take over a week to refund the money from the canceled policy. She was quite rude IMO and offered no resolution other than I must wait. Do not recommend"

"I recently switched my insurance to this company, and I couldn't be happier with the experience. Rebecca Gregory was incredibly understanding and went above and beyond to help me. She explained everything clearly, offered me a great price for my insurance, and took the time to adjust everything to suit my needs perfectly. I highly recommend them!"

"Fantastic service. Sharon is very customer oriented."

"Absolutely love Sharon! She’s such an amazing understanding person who is the true definition of going above the board with customer service!"

"I had to file a storm related claim for damage to my home under my homeowners insurance the weekend of Labor Day. I will be honest and say that corporate State Farm really messed up my case. I understand they are busy, but they really were underresponsible both on the phone and through email in October 2024. When my contractor was expressing concern about this to move the job forward, I worked with Melissa through this local office, and she was invaluable in getting answers and solutions every single day every single step of the way! I cannot recommend her enough! She helped this job move ahead when corporate really dropped the ball."

"Sharon is great excellent customer service!!!"

"Thanks for your assistant Sharon!"

"I spoke with Rebecca today and she was very helpful. She was a delight for sure. This is the kind of person that you hope will answer a call when need help! Thanks so much."

"I love State farm! I was a little upset because I got another car and I had a two-car policy but then I wanted to stop the two-car policy but everybody was so respectful at the office on Weems Lane in Winchester Virginia and they help me and they got it done! And I just wanted to give them five stars!! #like a good neighbor State farm is there"

"Sharon did a great job making sure, I got what I needed."

"Melissa is one of the most helpful individuals you will ever meet. She goes above and beyond to make sure you have the best customer service. She has a great personality. She makes you feel like you are sitting with a friend whom you laugh with. It doesn't seem like you are conducting business transactions. Not everyone can enjoy Melissa's expertise, however, all the ladies are just as helpful, they are there to help and make sure you are taken care of and happy with the experience. Like a good neighbor, State Farm is there!"

"Sharon at KIM SMITH STATE FARM INSURANCE CO. was very helpful. She got back to me right away and answered my questions thoroughly. Thank you !"

"Plane and simply, straight to the point."