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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sharon Holbrook

March 21, 2024

5  out of  5 rating by Sharon Holbrook
"The people in this office are most helpful and in a timely manner."
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Linda Miller

March 14, 2024

5  out of  5 rating by Linda Miller
"Sharon at KIM SMITH STATE FARM INSURANCE CO. was very helpful. She got back to me right away and answered my questions thoroughly. Thank you !"
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David Wesner

March 13, 2024

5  out of  5 rating by David Wesner
"Sharon from State Farm provided all requested information that I requested in a timely and professional manner, A1 Service Thank You"
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Peggy Wampler

March 11, 2024

5  out of  5 rating by Peggy Wampler
"Anytime I call Ken Smith State Farm, the staff is extremely helpful and friendly. Today, I spoke to Sharon and she was fantastic, as I have come to expect when I call. Thank you to all of you!"
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Robin St Amant

March 7, 2024

5  out of  5 rating by Robin St Amant
"Sharon was very helpful and friendly in assisting me with my policy questions."
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Robin Burr

March 5, 2024

5  out of  5 rating by Robin Burr
"Recently Sharon Shifflett helped me with questions regarding my Life Insurance policy as I approach the age of 70. She got me the help I needed to understand the difference between The Guaranteed Issue Final Expense policy and and continuing a Whole Life policy. I appreciate the representatives knowledge as well as the patience they had in their explanations."
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Ken Conner (OFC RACING)

February 28, 2024

5  out of  5 rating by Ken Conner (OFC RACING)
"Great service and people ..going on nearly 40 years!!"
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Jeep Lisk

February 28, 2024

5  out of  5 rating by Jeep Lisk
"Was quick easy and friendly service"
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Jeremy Beavin

February 26, 2024

5  out of  5 rating by Jeremy Beavin
"I was recently shopping for new insurance, called around for quotes at a few different places and chose Kim Smith's State Farm. Melissa was great, explained everything and actually made me realize I was under insured. I have to say, If you need insurance make sure you call Kim Smith and ask for Melissa."
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Dennis Quinn

February 23, 2024

5  out of  5 rating by Dennis Quinn
"Melissa was really helpful and patient in helping me determine how to adjust my homeowners policy. She broke down the adjustments, provided me with $ impacts and ensured I was satisfied. Thanks!"
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Sandy Sperry

February 22, 2024

5  out of  5 rating by Sandy Sperry
"Meet With Rebecca Gregory today to discuss Insurance options. Professional and explained everything clearly and directly to me. Thanks for your help"
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Kyle Kerns

February 21, 2024

5  out of  5 rating by Kyle Kerns
"Recently switched my auto and home insurance from Nationwide to Kim Smith State Farm. Called around to a few places before calling Melissa at the Kim Smith group and couldn't be more pleased. Very reasonable rates and excellent service. Has been very helpful with all my questions and gets back with me very promptly both via phone and email. Couldn't recommend a better place to deal with. Also wanted to shout out to State Farm for not discriminating against certain dog breeds. Most places would not insure my home due to having a Staffordshire Terrier however its not even a question they ask and when I brought it up I was told that was absolutely not an issue."
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Ian Yerkie

February 19, 2024

5  out of  5 rating by Ian Yerkie
"I recently moved to Kims office and I must say that Melissa went above and beyond to help me with my move and my policies. I high recommend Kim Smith and Melissa."
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Chantal Aeschbach-Powell

February 19, 2024

5  out of  5 rating by Chantal Aeschbach-Powell
"Sharon Shifflett with Kim Smith's office made the process of changing offices and adding my sons & car SUPER easy! If you're looking for great customer service, look no further."
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Sarah M

December 11, 2023

1  out of  5 rating by Sarah M
"Not happy with their customer service. I will switch to another insurance 😁"
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Misti McIntyre

November 3, 2023

5  out of  5 rating by Misti McIntyre
"Thank you so much Kim Smith! You have helped me so much and been so patient with me in this last year. Very thankful you are my agent and its a pleasure to speak with you anytime!!! Give Kim a call, you will not regret it!"
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Joseph M. Jablonski

September 18, 2023

5  out of  5 rating by Joseph M. Jablonski
"Great, straightforward service! I saw that my bill had gone up monthly, called them and we were able to find opportunities to lower my rates. Very helpful and responsive!"
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Matthew N

June 26, 2023

5  out of  5 rating by Matthew N
"Rebecca Smith was absolutely wonderful in helping me and my family get the insurance we needed. She took the time to know what coverage we needed and I’m very grateful for her service. We have switched our Auto(4 cars) Motorcycle and Home over to State Farm after terrible experiences at Geico and Allstate. Thank you Smith office for a wonderful experience. Hate to say those are hard to come by anymore!"
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Michael Cornell

December 26, 2022

5  out of  5 rating by Michael Cornell
"I usually call and deal with Susanna who is really nice and helpful and is able to answer questions for me. She's always able to give me the right information I need and to make sure my policies are current and the coverages I have are adequate and help me bundle my insurance. I highly recommend this location and the staff as well who are very professional. Thank you so much."
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Linda Lunzer

May 7, 2022

5  out of  5 rating by Linda Lunzer
"Wonderful people to work with in all handling of insurance needs!"
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Paul Bailey

April 5, 2021

5  out of  5 rating by Paul Bailey
"June, Linda, Susana are truly exceptional professionals.June brought me into the agency with her caring knowledge [long enough ago that she's retiring ] Linda has maintained the quest for responsive professional service; and Susana , the new comer, has already demonstrated that she will continue the tradition. Kudos and thank you !!"
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Suzanna Parra

December 15, 2020

5  out of  5 rating by Suzanna Parra
"Linda had great customer service. She was very helpful, polite and informative on the auto plan that best suited me. It was quick and easy."
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Megan Pollard

August 17, 2020

5  out of  5 rating by Megan Pollard
"The agents go above and beyond for their clients. My parents have used them for over 20 years with no complaints."
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Emily Coleman

August 3, 2020

5  out of  5 rating by Emily Coleman
"Kim Smith State Farm agency was patient, helpful, responsive and professional. This was my first time finding a car insurance company. I had tons of questions and they answered them all with grace. They did not make me feel pressured to make a decision or purchase their insurance which so many other places do. I thoroughly enjoyed working with them and would recommend them to others."
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Heather Hughes

March 16, 2020

5  out of  5 rating by Heather Hughes
"Linda was amazing when we came in to handle some stuff! She got our stuff figured out really fast!"